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Customer Experience Representative

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : Sarah
Compensation : 14.00 USD/HOUR
Start Date : 04/02/2018
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :

Exciting opportunity with a newer startup here in the Charlotte market!!! We are currently looking for a Customer Experience Representative who will be the voice of the company to our customers and merchants. You will respond to inquiries, troubleshoot issues, and proactively come up with ways to surprise and delight our growing community of users.




RESPONSIBILITIES:


 


Communicate via email and phone with customers and merchants in a timely manner with high quality messages


Troubleshoot and find smart solutions to any issues


Use the database to create and manage restaurant profiles and customer accounts


Identify new ways to enhance the customer and restaurant experience, as well as to streamline operational tasks


Serve as a brand enthusiast for the company




Required Qualifications :
 REQUIREMENTS:

 


Ability to work quickly while maintaining a strong attention to detail


Exceptional written skills with emphasis on correct spelling


Experience working on a computer, Excel or Google Sheets skills a plus


College degree


2-5 years of professional experience, previous customer service experience a plus


Work on-site at an office located in Charlotte


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