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Help Desk Analyst

Location : Charlotte, NC
Job Type : Temp/Contract to Direct
Reference Code : nickwadkins-HD
Compensation : 17.00 USD/HOUR
Hours : Full Time
Travel : No
Relocation : No
Industry : Information Technology

Job Description :
 

The desktop support position will provide operational support to the activities and resources required of computer operations and application systems. Sets up and implements standards for computer operations and utilizes software to support process scheduling reports, report generation, database administration, data backups and security. Troubleshoots and resolves problems associated with network environments. Responsible for dealing with vendors and maintenance providers regarding technical support services. Implements necessary measures to limit system downtime and provides technical support to optimize system performance.


Qualifications


· A high school diploma or equivalent is required; bachelor’s degree in computer science preferred.


· Post high school studies in computer science and/or data processing


· Presentation skills preferred


Required Skills


· Well-developed interpersonal skills


· Excellent verbal and written communications skills


· Proven ability to communicate technical concepts to technical and non-technical audiences


· Proficiency on various computer and software programs


· Advanced computer and Internet skills


· Proven organizational, analytical and problem-solving abilities


· Knowledge with Microsoft 2003-08 or later server skills on SQL, Win 10 Pro desktops


· Setup new Mac’s, Win 10 pro desktops and laptops


· Ability to work unsupervised while handling multiple high priority projects


· Excellent people skills


Required Qualifications :
 Required Skills

· Well-developed interpersonal skills


· Excellent verbal and written communications skills


· Proven ability to communicate technical concepts to technical and non-technical audiences


· Proficiency on various computer and software programs


· Advanced computer and Internet skills


· Proven organizational, analytical and problem-solving abilities


· Knowledge with Microsoft 2003-08 or later server skills on SQL, Win 10 Pro desktops


· Setup new Mac’s, Win 10 pro desktops and laptops


· Ability to work unsupervised while handling multiple high priority projects


· Excellent people skills


 


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