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Sales Support Specialist

Job Type : Temp/Contract to Direct
Reference Code : CHM
Hours : Full Time
Required Years of Experience : 4
Required Education : 4 year degree preferred
Travel : No
Relocation : No
Industry : Consumer Products

Job Description :

This professional is responsible for order to delivery activities – including any post-delivery issues that impact on-time closing.




ESSENTIAL DUTIES AND RESPONSIBILITIES



  • Develop and maintain relationships with customers, delivery vendors, and sales team

  • Ensure that sales orders are accurately submitted into and released from the system

  • Attention to detail and organization skills required to follow orders over a period of time, addressing issues that arise as required 

  • Ensure the order is delivered and installed on a schedule communicated by the builder in a variety of methods

  • Respond to customer / delivery vendor / sales team inquires in their entirety via written or verbal communication,  based on the preference of the customer / delivery vendor / sales team member

  • Strong PC skills to learn a variety of customer scheduling tools to secure and monitor orders

  • Develop and maintain a strong knowledge base of Electrolux and Frigidaire appliance features and models

  • Desire to provide “best in class” customer service

  • Able to deliver measurable results through cross functional collaboration to achieve team goals

  • Ability to work assigned shift hours between 8am-8pm


 


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Required Qualifications :


POSITION REQUIREMENTS:



  • Bachelor’s degree 

  • Two years in the building industry, logistics, sales, or customer service preferred


KNOWLEDGE, SKILLS & ABILITIES REQUIRED



  • Excellent verbal and written communication skills required

  • Ability to work under pressure and to work independently as well as part of the team

  • Strong work ethic as demonstrated by taking ownership of assigned duties with great attitude

  • Demonstrated job stability

  • Proficient in the use of computerized business applications; Windows, Excel, Power Point, web based applications

  • Organized, detail oriented, with great follow-up skills



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