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Technical Service Engineer

Location : Pineville, NC
Job Type : Direct
Reference Code : TAG
Hours : Full Time
Travel : No
Relocation : No
Industry : Engineering

Job Description :

Our client, a leading manufacture of fluid processing machinery, is seeking a talented field service technician to join their growing organization. Duties of this position will include telephone technical support, electrical programming, servicing warranty issues, and providing training to end users.


 


DESCRIPTION:



  • Remotely troubleshoot equipment insuring that all electrical and mechanical systems are properly integrated and software is performing to meet customer's standards

  • Provide application support to meet customer expectations

  • Address customers issues and determine action items and best methods for response

  • Prepare service reports and maintain detailed documentation in order to insure inventory control and proper invoicing

  • Perform other and related duties as assigned, directed or within the scope of overall responsibilities


Required Qualifications :


  • Advanced electrical, mechanical and pneumatic skills

  • 5+ years experience in machine startup and troubleshooting

  • Must have the ability to understand PLC controls. ie: Siemens S7 Series and/or Allen Bradley Control Logix Series

  • Engineering experience is preferred

  • Experience with German machines, ability to read some German a plus

  • Ability to thrive in fast paced high pressure situations

  • Experience with Machine Tools is highly desirable

  • Must have the ability to read and interpret blue prints, and schematics

  • Excellent customer service skills

  • Ability to troubleshoot mechanical, electrical, and software issues

  • Must be okay with infrequent travel for periods of 3-5 days


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