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Work From Home Customer Service Representative

Job Type : Temp/Contract to Direct
Reference Code : Hiede
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :


  • Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.

  • Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.

  • Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.

  • Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.

  • You take ownership over the quality of your work and make an effort to improve.

  • Innovative. You're a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.


Required Qualifications :


  • Respond to customer emails in a professional, friendly, and timely manner and create a positive experience for them.

  • Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise.

  • Recommend solutions to complex or escalated situations through research and critical thinking.

  • Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends.

  • Strive to exceed volume and quality goals.

  • Help with additional projects as needed.


 

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