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Associate Customer Success Manager

Location : Charlotte, NC
Job Type : Direct
Reference Code : TAM
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What You’ll Do

  • Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners

  • Build a solid understanding of all products and processes

  • Manage a dynamic, high-volume list of clients

  • Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of services

  • Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner

  • Prepare regular reporting and data analysis of client activity

  • Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions

  • Attend external meetings and present to clients

  • Create process and methodology documentation

  • Develop client relationships to incorporate a deep understanding of client goals

  • Communicate client needs and act as an internal advocate 

Required Qualifications :
What You’ll Need

  • 1+ years experience in ad tech, agency or brand experience preferred

  • Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations

  • Understanding of online advertising and marketing industry is a must

  • Ability to learn quickly and grasp different processes and systems

  • Enthusiasm to work in a fast-paced and demanding environment

  • Ability to prepare clear and concise client-ready documents

  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail

  • Ability to work independently as well as part of a team

  • Fluency with Microsoft PowerPoint, Word, Excel

  • Experience working in Salesforce and Gainsight 

Salary: 38,000 - 48,000

#LI - TM1

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