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Bilingual Collections Specialist

Location : North Charlotte, NC
Job Type : Temp/Contract to Direct
Reference Code : Caroline Taylor
Compensation : 17.00 USD/HOUR
Hours : Full Time
Required Years of Experience : 1
Travel : No
Relocation : No

Job Description :


• Analyzes trends and identifies potential for process improvement within assigned portfolio

• Reviews status of delinquent accounts and communicates with customers, management and sales staff to expedite collection

• Daily communication with customers via email and phone on payment status

• Monitor accounts that are over assigned credit limit

• Work with customers to resolve disputes

• Provide back up to customers to ensure prompt payment

• Participate in account reviews with Sales and Accounting teams

• Prepare credit memos, check requests, and write offs for approval of credit management



Required Qualifications :

· Associates degree in Business or Accounting or equivalent job experience

· Bilingual, Spanish/English, Speaking/Writing

· Experience in managing a commercial accounts receivable portfolio (2-3 years)

· Possess advanced Microsoft Office skills, primarily Excel (V-lookups and Pivot Tables)

· Ability to communicate clearly and precisely, both orally and in writing

· Willingness to follow procedures; team player; works well under pressure.

*Interview will be conducted in Spanish*

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