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Client Relations Specialist - Manufacturing

Location : South Charlotte, NC
Job Type : Direct
Reference Code : AXM
Hours : Full Time
Required Years of Experience : 3-5
Required Education : 4 year degree preferred
Travel : No
Relocation : No
Industry : Supply Chain/Logistics

Job Description :

My client is looking for an outgoing Client Relations Specialist who will serve as a highly visible point of contact between customers, internal departments, and suppliers.


 


THE COMPANY:



  • Global provider of Engineering Services to clients in the automotive, heavy equipment, material handling, power equipment, and industrial products industries.

  • Entrepreneurial type of organization that promotes a culture of collaboration and professional development.

  • Ability to interact with individuals across all levels of the organization and work in a high visibility role.

  • Excellent employee benefits.


 


THE JOB:



  • Accurately and efficiently key in and confirm sales orders, shipping information/dates, pricing.

  • Resolution of any customer issues as they arise.

  • Provide strategic, responsive, and reliable service to customers.

  • Accurate and timely processing of purchase orders to suppliers.

  • Validating supplier payment terms, freight terms/freight costs, and tariff impact.

  • Work closely with production and warehouse teams giving guidance and prioritization to meet customers’ requirements.

  • Manage system forecast and status of sales.

  • Responsible for maintaining shipment folders for domestic and international shipments.

  • Work with supply chain and logistics departments to minimize lead-times, assure timely delivery of products, and keep overall freight costs low (both domestic and international).

  • Lead, manage and document regular customer inventory reviews.

  • Backup support for other account management team members as needed.

  • Act as the voice of the customer.


Required Qualifications :

THE REQUIREMENTS:



  • Four-year degree preferred – supply chain or international business concentrations are a plus

  • 3-5 years’ experience in similar administrative, customer service and sales support roles

  • Has worked with a global supply chain

  • ERP/MRP systems experience a significant plus, including Exact Max




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