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Collections Specialist

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : Brittany Bice
Compensation : 18.00 USD/HOUR
Hours : Full Time
Travel : No
Relocation : No
Industry : Professional Services

Job Description :

  • Reviewing open accounts for collection efforts.

  • Making outbound collection calls in a professional manner while keeping and improving customer relations.

  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

  • Collect customer payments in accordance with payment due dates.

  • Identify issues attributing to account delinquency and discuss them with management.

  • Review and monitor assigned accounts and all applicable collection reports.

  • Provide timely follow-up on payment arrangements.

  • Mail correspondence to customers to encourage payment of delinquent accounts.

  • Faxes documents to accounts and follow up.


Required Qualifications :

  • The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.

  • Strong communication, problem solving and analytical skills required

  • Ability to work independently and to adapt to a fast changing environment.

  • Proficiency in Microsoft Office including Excel, Word and Access.

  • Experience in a telecommunications environment is preferred but not required.

  • Must have attention to detail with an eye for accuracy.

  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

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