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Customer Service Manger

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : TAM
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :

Customer Service Manager focused on member experience to join our award-winning service team supporting our members and business clients. You’ll work in partnership with our service delivery and operational managers to support our global hotel, travel and entertainment businesses. This role will work to pinpoint trends, communicate the learnings internally, and work across departments to implement solutions, ensuring our members and clients have a world-class experience. You’ll be front and center, driving a members’ first mindset across our business.


Responsibilities include but are not limited to:

  • Lead Voice of Customer program

  • Analyze customer feedback obtained through various listening channels, recommend a course of action, and facilitate implementation of solutions

  • Manage customer satisfaction survey strategy (members and clients)

  • Systematic communication about value of member insights across organization

  • Reputation management; optimize online reputation on key review sites


Required Qualifications :


  • Bachelor’s degree or equivalent

  • 2-3 years of experience in customer service, operations, or insights & analytics

  • Ability to work collaboratively within and across teams

  • Excellent communication and relationship-building skills

  • Ability to creatively problem solve, drive efficiency and innovate on the fly

  • Expert knowledge of MS Office, experience with Power BI and a plus

We offer:

  • Competitive salary and benefits

  • Medical, Vision and Dental

  • 401(k) plan

  • Entrepreneurial culture with global career development opportunities

  • Travel perks, including an annual stipend and extra vacation days

Salary: ($24 - $34) / hour 



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