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Customer Service & Operations Manger

Job Type : Direct
Reference Code : TAM
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :
As a Customer Service Operations Manager you will be responsible for managing a team of approximately 20 employees who provide repair and calibration services for test and measurement equipment. Through managing both processes and people you will strive to optimize the use of labor hours for maximum productivity, while employing a continuous-improvement philosophy. We will invest in your personal and professional growth by providing you with education and training opportunities to keep current in your field.

You will be the designated technical manager responsible for representing the company during accrediting body audits. It will be your responsibility to ensure that we are in compliance with all quality standards.

Additional Responsibilities Include


  • Achieve business objectives (revenue, profitability, and operational performance) with limited direct supervision

  • Recruit, retain, and develop team members to sustain an effective, high-performing team

  • Manage and direct employee relations to create a supportive and achievement-oriented team culture

  • Drive continuous improvement in a positive, proactive change-management environment


Required Qualifications :
Required


  • U.S. Citizen or Green Card holder

  • Bachelor’s Degree (in a technical or business discipline) or equivalent work experience

  • Minimum of 3 years' management experience (5+ years preferred) in a service industry

  • Demonstrated expertise in electronic equipment calibration or physical/dimensional calibration

  • Experience managing people in an operations environment, including managing to goals & metrics

  • Strong communication and team-building skills along with accomplishments in leading, motivating, training, and developing subordinates

  • Demonstrated success with planning, organizing, and time management

  • Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook) and industry specific software.

  • Some travel may be required.



Preferred


  • Demonstrated achievements in meeting revenue objectives by developing and managing new business opportunities in a high-technology service industry

  • Experience managing a technical service operation including metrology.



Candidates with less education/experience may be considered for other opportunities.



 

Salary: 55,000 - 70,000 + Company Bonus 

 

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