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Desktop Engineer

Location : Waxhaw, NC
Job Type : Direct
Reference Code : RW-DE
Hours : Full Time
Required Years of Experience : 3+ years' experience in an IT help desk or desktop support environment or equivalent educational experienc
Required Education : Bachelor's degree in Computer Science, Information Systems or equivalen
Travel : No
Relocation : No
Industry : Information Technology

Job Description :
***Our Client is unable to sponsor or transfer visas so, only US Citizens or Green Card Holders are encouraged to apply***

We are looking for a Desktop Support Engineer to join our clients IT team. The Desktop Support Engineer will be responsible for the handling of day to day user requests and tickets for an assigned client base within our Managed IT Team. This position requires a person who can communicate about complex ideas and technology in simple everyday terms.

  • Building desktop images from scratch and application integration

  • Ticket management and documentation

  • Learning independently about our clients' ever changing systems

  • Working both in our office and on location with our clients

  • Doing what it takes to create enthusiastically satisfied customers and build trust and credibility within a client group

Required Qualifications :

  • MUST HAVE experience building out images on desktop(Windows 10) and integrating applications via SCCM

  • Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)

  • Expert knowledge of Windows core services(DNS, WINS, DHCP, etc)

  • Powershell scripting 

  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)

  • Experience troubleshooting standard hardware and software issues and running diagnostics

  • An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)

  • Demonstrable ability to quickly learn and support various business applications

  • Understanding backup and disaster recovery concepts


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