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Director, IT Business Applications

Location : Charlotte, NC, 28210
Job Type : Direct
Hours : Full Time
Required Years of Experience : 15
Travel : No
Relocation : No
Industry : Information Technology

Job Description :

Primary responsibilities include: application support, budget management, application architecture, innovation/project delivery in partnership with PMO and I&O teams, platform strategies aligned with business plans, and management of the eco-system within industry aligned cost models.  This individual will be an active leader of the cultural and skill evolution of the Business Applications organization.   The successful candidate should have a solid track record of delivering complex projects across the value chain, building effective business partnerships, leading business process / IT transformation initiatives, and cost management while ensuring a positive work environment that emphasizes teamwork to achieve common goals. 

·        Thought leader for our Global CRM (Salesforce) solution

·        Key leader and contributor to the transformation of IT and to the business processes enabled by the core IT applications.
·        Define multi-year investment roadmap in alignment with IT cost models that delivers tangible/bottom line business value.  Roadmap developed in collaboration with PMO and business steering committee for full adoption and alignment.
·        Key contributor to technical aspects of annual planning process, ensuring application roadmaps and project cost estimates create aggressive, yet achievable plans.
·        Deliver approved IT POR with high quality, secure, on budget and exceeding business expectations.
·        Actively engage in business steering committees to identify opportunities to reduce business or IT cost, increase revenue, and align with regulatory compliance requirements.
Application Support

·        Responsible for strategic and tactical aspects of the Sales, Services, and Marketing IT Portfolio
·        Ensure system stability and scalability with near zero impact on day to day business operations due to IT system issues. 
·        Reduces technical debt / IT application footprint on behalf of reduced complexity, cost and security risk in alignment with ERM goals.  
·        Help lead the initiation of and provide ongoing management of an IT off-shore development partner to reduce TCOW/TCO (support & innovation)
·        Proactively manage application contracts & renewals, driving down cost YoY.
Leadership & Management
·        Provide guidance and direction to the Leadership and Employees with emphasis on maintaining a high performing work environment. 
·        Proven track record of building and maintaining effective relationships with Business stakeholders.
·        Manage performance management processes. May be responsible for managing activities inherent to managers in selecting, scheduling, training, motivating, coaching, disciplining and evaluating employees.  May serve as a mentor to less senior individuals.
·        Establish and maintain positive employee and community relations
·        Identifies and implements strategies to provide demonstrated improvement against key measures.
·        Introduce process improvement techniques in a meaningful way.

Key platforms include;, ServiceMax, and other SF App Exchange applications.

Required Qualifications :


 Education and Training:

·       Required: Bachelor’s Degree or equivalent work experience may be considered

·       Preferred: Master’s degree, MBA, CIS or MIS

·       Salesforce Certifications preferred



·       5 years of experience with

·       Minimum of 15 years of total experience in a corporate IT environment working for a global corporation.

·       At least 5 years as an IT leader in a manufacturing, engineering or technology company.

·       Minimum of 3 years managing managers; and 5+ years in IT management.

·       Minimum of 5 years in an IT technical role (architect, technical lead or developer)

·       Hands-on delivery experience in 3+ value chain segments

·       Experience with Salesforce or Oracle EBS.  Experience with both is preferred.

·       Experience with annual IT POR planning and monthly budget/forecast process.

·       Working in a matrix environment

·       Experience with managing outsource and contract worker engagements

Knowledge, Skills & Abilities:

·       Demonstrated experience implementing, enhancing and supporting platform

·       Strong organizational, leadership, and learning and development skills required

·       Must have a good understanding of Positive Employee Relations

·       Good working knowledge of IT industry and key metrics

·       Proven track record of meeting commitments with the highest standards of ethics and integrity

·       Discretion and the ability to deal with confidential and sensitive information

·       Effective leader with proven ability to develop, coach, motivate and mentor

·       Excellent process and problem solving skills

·       Take charge individual with lots of energy and clear sense of urgency

·       Out-of-the-box thinker, decisive; experienced in and capable of leading change

·       An excellent team player

·       Comfortable working in a matrix environment

·       Effective communicator: 

o   Ability to relate from the shop floor to the executive levels

o   Verbal, Written and Listening

o   Logical and organized

o   Presenting to staff, peers and Executive Leadership

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