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E-commerce Client Relations- 1st, 2nd and 3rd Shift

Location : South Charlotte
Job Type : Temp/Contract to Direct
Reference Code : TM
Compensation : open - 13-15
Hours : Full Time
Required Years of Experience : 1-3 years
Required Education : 4 year degree preferred
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :

We are currently recruiting for multiple customer service opportunities in the South Charlotte area working for a global E-commerce Retailer supporting client relations, customer inquiries, order processing and much more!


 


The team is experiencing phenomenal growth and they are looking to add additional talent! This is an awesome opportunity if you are looking for your 1st corporate position or looking to take your call center experience to the next level!


 


Pay Rate: $13- $15.00 per hour plus bonus


 


Bonus Eligibility: You have the opportunity to earn a percentage of your sells in the role which can add up to over 1,000 dollars a month


  


Duties in the role:



  • This position is responsible for responding to any inquires a customer may have.

  • Answering phone calls through multiple channels including chats, emails and phone calls  

  • Responding to constant emails throughout the day to ensure the customer has received a prompt and valued response

  • Responsible for logging all client calls in CRM system

  • Processing orders for customers.

  •  Following up with customers who have recently placed orders.

  • Troubleshooting techniques to solve a customer’s problem.


 


 


#LI-CM1


Required Qualifications :

What Type of Experience we are looking for in a candidate for this role:



  • 1-5 years of Call Center experience- preferably in a product driven environment.

  • Tech Savvy Candidates- In this role you are answering customers questions about orders, the website, sizes, availability and more

  • Customer Centric Mindset

  • Order Processing Experience

  • Upselling Background

  • Confident Over the phone

  • Retail experience

  • Ability to work in a fast paced environment.


 


#LI-CM1



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