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Financial Crimes Specialist

Location : North Charlotte
Job Type : Temp/Contract
Reference Code : BJ
Compensation : open - 14-15
Hours : Full Time
Required Years of Experience : 1-3
Travel : No
Relocation : No
Industry : Banking - Financial Services

Job Description :
 

Summary of Job:



  • Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.

  • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.

  • Uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as close account determination, holds, restraints, etc. 

  • Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.  

  • May contact customers and/or vendors to validate transactions.  May maintain files, records, databases and prepare standard/routine management reports. 

  • Prepares required documentation including Suspicious Activity Reports.  May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. 

  • Reviews more complex/unique situations with senior department staff.


 


 


 


Required Qualifications :
 

Required Skills:


1+ years financial industry experience.


1+ years of Call Center Experience


2+ years of Customer Service Experience


 


 


Additional notes:


This position is in an inbound only call center, handling an average of 30 calls per day


Responds to inquiries related to claims (that are already pending) / provide claim status updates


Must have excellent communication skills


Must be computer savvy


 


 


 


#LI-BO


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