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Implementation Specialist

Location : Charlotte, NC, 28210
Job Type : Direct
Reference Code : RW-IS
Hours : Full Time
Required Years of Experience : 5
Required Education : Undergraduate degree in Information Systems or equivalent combination of training and experience
Travel : No
Relocation : No
Industry : Information Technology

Job Description :

The Implementation Specialist supports the design, development, and deployment high-value tools and technology systems that enable the field to perform workforce management activities with greater accuracy and efficiency. Key tasks include collaborating with the Workforce Management leadership team and IT stakeholders to set the functional WFM technology strategy and deliver products that meet WFM technology and tools goals.

  • Assist in defining the strategy and scope for Workforce Management functional technology by improving user experience, prioritizing technology solutions, and maintaining and implementing new systems

  • Act as liaison between technical and non-technical stakeholders 

  • Oversee implementation of new or enhanced technology capabilities 

  • Participate in planning, scheduling, testing, and deployment 

  • Ensure accuracy of data within the Workforce Management systems, and make recommendations for change or support when necessary 

  • Be subject matter expert for the Workforce Management tool

Required Qualifications :

  • Large software implementation experience

  • Training software experience

  • Testing and release management experience

  • Experience working with Software Vendors or evaluating new features / capabilities


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