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Medical Call Center Positions

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : mmw
Hours : Full Time
Travel : No
Relocation : No
Industry : Customer Service and Call Center

Job Description :

TalentBridge is recruiting for talented medical call center/customer service representatives. Responsibilities include but are not limited to: 

  • Communicate by phone with insurance Companies as a representative of a physician’s office in order to verify patient medical insurance coverage in a call center environment.

  • Enroll patients into copay assistant programs

  • Accurate and timely claim submission and claim status

  • Reviews all patient insurance benefit information

  • Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.

  • Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).

  • Processes any necessary insurance/patient correspondence.

  • Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims.


Required Qualifications :

Job Requirements

  • Medical Insurance Experience

  • Call Center Experience

  • Familiarity of eligibility requirements and general benefits provided by most payers.

  • Provides exceptional customer service to internal and external customers in a call center environment; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

  • Ability to communicate effectively both orally and in writing. Ability to build productive internal/external working relationships.

  • Ability to proficiently use Microsoft Excel, Outlook and Word

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