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Salesforce Business Systems Analyst

Location : Charlotte, NC 28210
Job Type : Direct
Reference Code : MananPatel-DERSDAB910271
Hours : Full Time
Required Years of Experience : 2+
Required Education : 1
Travel : No
Relocation : No
Industry : Telecommunications

Job Description :
 

As a Business System Analyst – Salesforce.com - You will:



  • communicate and collaborate with stakeholders, key users and Business Process team.

  • help analyze business problems and capture detailed requirements that are based on business needs rather than user preferences. 

  • assist with troubleshooting issues reported by users.


Responsibilities as a Salesforce Business System Analyst:



  • Facilitate process meetings/workshops and elicit process requirements 

  • Liais with business stakeholders

  • Develop detailed user stories and non-technical requirements for IT team 

  • Participate in validation and testing and facilitate User Acceptance Testing (UAT)

  • Creat training documentation and deliver it

  • Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities 

  • Quickly identify business problems/opportunities

  • Salesforce.com Configuration & Maintenance

  • Maintain and enhance visual layouts and workflow rules to enhance business processes and improve user experience 

  • Provide support to Salesforce users in all groups to resolve issues with Salesforce and related applications through our Sales Operations Case Queue 

  • Maintain workflows, approval processes, and validation rules based on stakeholder requirements.

  • Create and maintain reports within Salesforce.

  • Implement minor changes and enhancements in Salesforce.com.

  • Monitor and manage Salesforce.com data quality.


Required Qualifications :
Required Qualifications: 

  • Bachelor’s degree or equivalent work experience

  • 1+ year of Salesforce Administration experience

  • 2+ years of Business Analysis experience

  • 2+ year of experience working within a cross-functional team environment

  • At least 1 documented deploying and supporting a complex Salesforce.com implementation experience

  • Previous experience in an Agile and/or Waterfall organization. 


Soft Skill Requirement:



  • Excellent verbal and written communication skills

  • Communicate with all levels of management and company employess

  • Comfortable working in changing environment

  • Comfortable working in a pressure environment

  • Take initiative to accomplish job duties



Nice to have: 



  • Certificate in any of the following: Salesforce.com, Salesforce Administration, Salesforce Administrator


 


#LI-TECH

 




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