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Systems Administrator

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : BH
Hours : Full Time
Required Years of Experience : 5+
Required Education : Bachelor's Degree
Travel : No
Relocation : No
Industry : Information Technology

Job Description :

The primary responsibility for the System Administrator is to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for customer environments. You will be heavily relied upon by the entire team to support, maintain and provide insight to customers when they are in a high level of need. Its vitally important that you are a strong communicator, resourceful, and articulate in communicating identified issues and resolution steps to bring the customer's incident to a resolution.


 


Responsibilities:


 


• Excellent verbal and written communication skills to enable concise and clear updates to       customer service requests and incidents in a prompt manner


• Identify recurring incidents within a customer’s environment and determine the need to         escalate to the appropriate technical resources, ensuring resolution of more complex issues


• Desire to stay current on technology trends and Information Technology concepts


• Collaborate with customers and teammates to determine improvement areas for capabilities   and processes


• Strive for First Call Resolution utilizing your troubleshooting skills and following the defined   processes


• Engage customers in a professional manner, resolving requests and incidents with a high   sense of urgency and ownership


• Be a team player focused on collective improvement and growth


• Ability to quickly learn and apply knowledge of technology solutions to support incident     management within customer environments, including incident response across the following   areas: Microsoft & Linux OS, Cisco devices, Fortinet firewalls, CommVault backup solutions,   VMware, Cloud Computing, Disaster Recovery systems, and much more


• For more experienced team members, mentor first level staff and serve as a primary     escalation point for incidents and requests


Required Qualifications :

 


5+ years of experience working within an IT Support environment


• AA, BS, or High School Diploma and  pursuing a degree in the technology field


• Network +, Security + and / or CCNA desired


• Microsoft MCP or MCSA preferred


• Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or      VBScript language skills is a plus)


• Current experience applying troubleshooting techniques across various server, application,      and network technologies including:


• Remote Desktop, SSH, FTP


• Microsoft Server Technologies (e.g. Server 2012) and OS Administration


• VMWare and/or other virtualization technologies


• Linux (or other *nix platforms) Administration


• VLANs, ACLs, IP subnets


• Networking and Switching concepts


• Load Balancing












 


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