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Technical Support Analyst II

Location : Charlotte, NC 28210
Job Type : Temp/Contract
Compensation : 23.00 USD/HOUR
Hours : Full Time
Required Years of Experience : 2
Travel : No
Relocation : No
Industry : Manufacturing

Job Description :
Essential Functions:

  • High volume Data entry

  • High volume Microsoft Outlook and Microsoft Lync/Skype

  • High volume phone interactions with customers

  • Case entry into Netsuite

  • Customer research into specific jobs for information related to service work needed

  • Monitors online case entries by customers

  • Monitors case status and follows up with appropriate internal parties for case status

  • Takes initiative to learn Netsuite and its workflow

Required Qualifications :

  • Working knowledge of Microsoft Outlook, Lync/Skype, Office applications

  • Must be able to effectively communicate with Service Team members and customers in a

  • professional manner

  • Strong organizational and time management skills

  • Strong verbal and written communication skills

  • Strong ability to multi-task

  • Experience in Windows environment

  • Experience troubleshooting connectivity issues

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