Technical Support Analyst II
Location :
Charlotte, NC 28210
Job Type :
Temp/Contract
Compensation : 23.00 USD/HOUR
Hours :
Full Time
Required Years of Experience :
2
Travel :
No
Relocation :
No
Industry :
Manufacturing
Job Description :
Essential Functions:
- High volume Data entry
- High volume Microsoft Outlook and Microsoft Lync/Skype
- High volume phone interactions with customers
- Case entry into Netsuite
- Customer research into specific jobs for information related to service work needed
- Monitors online case entries by customers
- Monitors case status and follows up with appropriate internal parties for case status
- Takes initiative to learn Netsuite and its workflow
Required Qualifications :
Qualifications/Requirements:
- Working knowledge of Microsoft Outlook, Lync/Skype, Office applications
- Must be able to effectively communicate with Service Team members and customers in a
- professional manner
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Strong ability to multi-task
- Experience in Windows environment
- Experience troubleshooting connectivity issues
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