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User Experience (UX) Researcher

Location : Charlotte, NC
Job Type : Temp/Contract
Compensation : open - $34-39/hr
Hours : Full Time
Travel : No
Relocation : No
Industry : Marketing

Job Description :

  • Partner with our multiple Customer Experience Strategy research teams in finding examples of stakeholder/customer communication that position the other components of the research that we share with executives.

  • Perform UX research, querying, and reviewing of communications to find the right match so that the entire package comes across successfully, allowing us to create the appropriate dialogue with leaders. 

  • Work with the team on developing business recommendations, along with then archiving the material with the appropriate controls after socialization sessions.

Required Qualifications :

  • 2+ years of experience in UX research, usability, customer experience, or service design preferred

  • Cross Channel Experience research and design – digital, contact center, brick and mortar

  • Familiar with documentation in form of journey map, service blue print, story board – varying levels of visual design skill set acceptable


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