Web Operations Specialist
We are currently recruiting for an awesome opportunity to support a growing and dynamic Corporate Retail Team in the South Charlotte area! This role involves a combination of client relations, research and investigation, resolving escalated issues and supporting the fraud team!
Essential Functions include the following tasks
- The Role is a vital part of the E-commerce Web Operations team and works with management to handle complex and escalated issues.
- Manage all internal communication with necessary parties to resolve external client issues including following up with store sites, logistics, accounting, advertising and marketing when necessary.
- Support the E-commerce Team with necessary administrative tasks.
- Responsible for interacting with customers daily via email and over the phone regarding questions related to the website, orders, complainants and much more!
- This role also involves vendor relations, reporting and managing inventory.
- Manage escalated cases including researching the case and responding to the client in a timely manner.
- Daily Review and resolution of escalated customer issues, not resolved by the Tier 1 Call center
Qualifications we are looking for in candidates for this team:
- Detail Orientated
- Ability to excel in a fast-paced environment
- Strong written and verbal communication skills and the ability to multi-task and handle multiple projects.
- Strong problem-solving skills and the ability to work and partner with senior level management to think strategically about solving escalated issues.
- Customer friendly candidate- they strive to hire candidates with top notch customer service skills and a dedication to providing excellent customer service to every customer and in any situation.
- Ability to take on additional responsibilities and comfort level going outside of their comfort zone to learn new tasks
- Strong MS Suite experience including experience with Excel reporting
- 4 years degree strongly preferred
- Retail or hospitality experience is a plus!