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WFM Technology Specialist

Location : Charlotte, NC, 28210
Job Type : Direct
Reference Code : RW-WFMTT
Hours : Full Time
Required Years of Experience : 5+
Required Education : Undergraduate degree in Information Systems or equivalent combination of training and experience
Travel : No
Relocation : No
Industry : Information Technology

Job Description :
The WFM Technology Specialist will support the design, development, and deployment of valuable technology systems that allow workforce management activities to perform with greater efficiency. Responsibilities include but are not limited to collaborating with leadership and IT stakeholders to set the vision for technology strategy and delivery of products that meet technology goals. 



  • Assist in defining the strategy and scope for the workforce management technology by prioritizing technology solutions, maintaining and implementing new systems, and improving user experience

  • Bring positive collaboration to all stakeholders both technical and non-technical 

  • Be the liaison between the technical and workforce management side

  • Provide guidance of implementation or new technical/functional capabilities

  • Facilitate the planning, scheduling, and testing for deployment releases

  • Work on an complete activities within enterprise applications with IT PMO and center of excellence teams

  • Serve as the SME for WFM tools

Required Qualifications :

  • Experience with Peoplesoft, OracleBI, and Infor

  • Be able to translate Citrix/SFDC into Infor/OracleBI

  • Deep knowledge in designing and implementing functional tool & processes, such as: planning, architecture, configuration, go-live, and on-going support

  • Understand other departments and financial metrics and how performance impacts the business decisions i.e. balance sheets and statement of cash flows

  • Stay up on industry trends to adapt accordingly

  • Strong business acumen to understand methodologies and processes

  • Work well with cross-functional teams



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